• About us

This policy statement sets out the data processing practices carried out by OPH Hospitality Ltd, Old Post House, Greenwood Lane, St Fagans, Cardiff, CF5 6EL.

1. Information collected

We collect personal information from visitors to this website through the use of enquiry forms.

2. Use of personal Information

We process personal information collected via this website & through the office for the purposes of:

  • Dealing with enquiries.
  • Tailoring our services to suit requirements and preferences.
  • Providing information on the products and services we offer.
  • We will only keep data for as long as we need it.
  • Process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed.

3. Disclosures

At Old Post House we are committed to maintaining the trust and confidence of our visitors to our website. We do not sell, rent or trade email lists with other companies or businesses for marketing purposes. In this Privacy Policy, we’ve provided detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

4. Internet Based Transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data may involve the transmission of data on an international basis. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our processing personal data in this way.

5. Mailing Lists

As part of the registration process for our e-newsletter and mailshots, we need to obtain certain personal information which is used for the following. To keep you up to date with upcoming offers and events; to contact you if we need to obtain or provide additional information; to check our records correct and that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

If you wish to be removed and not receive information regarding offers and events please email: This email address is being protected from spambots. You need JavaScript enabled to view it.

6. Voucher Data

When you purchase gift voucher(s) with us via email, address data, email and contact number will be stored in our booking system. You may, of course, purchase gift voucher(s) in person without supplying the aforementioned personal data. Please be assured that we do not share your personal details with any other company without your consent.

7. Third Parties

We may share anonymised personal information with other organisations, particularly - Free to book, which is out online accommodation booking system. Xero which is our accounting program and Watts Gregory our accountants. Other official/governments bodies such as HMRC in line with pay roll requirements.

8. Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our Data Protection Officer, Faye Price - This email address is being protected from spambots. You need JavaScript enabled to view it.